FAQS

Need to Cancel or Change Something?

Modifications to an order after it’s submitted aren’t available. Our processing starts immediately, and the system doesn’t pause once it begins. To cancel, you must email us right away. We’ll attempt to intercept the order before it ships.

• If the package hasn’t left yet, we can stop it.
• If it’s already on its way, cancellation isn’t possible, but we’ll still assist you with a refund or return for any unwanted items.

When Will My Order Ship?

Our processing schedule operates Monday through Friday, based on PST. Orders placed before the daily cutoff time are prepared to ship as soon as possible. Those received after the cutoff move to the next business day. Deliveries do not occur on Sundays or Holidays.

Where Is My Package?

After shipment, tracking information may need some hours to show movement. This is normal—carriers scan packages at different points along the route, which can cause slight delays. If a period of hours passes with no tracking movement at all, contact us for a status check.

Changed Your Mind After It Shipped?

Even if the package is already in transit, we’re here to help. Reach out to us, and we’ll walk you through the steps to return the product and receive a refund for anything you decide not to keep.

For any of these situations, or if something isn’t covered here, email us directly.